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Getting the Focus of Customer Support Back on the Customer Where it Belongs

VIDEO: Develop an operations plan to provide the best customer service experience possible

[fa icon="calendar"] Jan 2, 2014 5:30:11 AM / by JHogeland

Robert C. Johnson, CEO of TeamSupport B2B helpdesk app, shares how an operations plan is necessary to offer the best customer support solutions

best customer support systemIf your company operates in the customer service space, having a succinct set of procedures that outline how you’d like to interact with your customer is critically important to earn the reputation as a top customer support provider. Discover what you need to develop a strong operations plan in this short video featuring Robert C. Johnson, CEO of TeamSupport.com, one of the industry’s best trouble ticketing software systems.

As one of a 10-part video series, Johnson shares how metrics and technology contribute to an operations plan and how these tools can help you establish the best customer support system possible.

How to Improve an Operations Plan in Customer Service

As an award-winning leader in the customer support software industry, TeamSupport knows an operations plan is essential to a company’s success. Learn more about why TeamSupport is one of the top help desk software companies. Sign up for a free, no-obligation demo today!

Free trial of TeamSupport issue management system

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Topics: Business Practices, Hints and Tips, Helpdesk, Better Customer Service, Features - Help Desk Software Solutions, From the CEO, customer support


Written by JHogeland

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