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Getting the Focus of Customer Support Back on the Customer Where it Belongs

TeamSupport Help Desk Solution Honored with 2013 CRM Excellence Award from Customer magazine

[fa icon="calendar"] Apr 25, 2013 6:06:00 AM / by Joanne Hathaway


Collaborative customer service software honored among the top help desk solutions of the year

Adding to its growing list of 2013 industry accolades, TeamSupport.com, the leading cloud-based collaborative help desk software suite, has won another honor—the 2013 CRM Excellence Award from CUSTOMER magazine. The award is sponsored by TMC, publisher of the magazine.

The awards are given to companies who act as true CRM partners to their clients and customers. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing.

Robert C. Johnson, co-founder and CEO of TeamSupport, said, “Winning awards from third-party industry experts validates what we do, but what truly matters is helping our customers deliver exceptional service. We know they want to deliver the best customer support possible, and that’s why we’re so proud of our web-based collaborative customer service software. We are pleased and humbled to be recognized for the time, effort and support we put into all our products.”

According to TMC’s CEO and Group Editor-in-Chief Rich Tehrani, TeamSupport has demonstrated that their customer service software has improved the process of their clients’ businesses by streamlining and facilitating the flow of information.”

A complete list of 2013 CRM Excellence Award winners can be found in the May issue of CUSTOMER magazine, the premier publication in the CRM, contact center and teleservices industries since 1982.

TeamSupport aims to provide the best help desk software for customer support with self service tools that help deliver a collaborative and complete customer service experience.


Topics: Helpdesk, B2B customer support, customer experience management, News - Help Desk Software Solutions, Better Customer Service, Features - Help Desk Software Solutions, Announcements, Integrated Customer Service, Customer Management

Joanne Hathaway

Written by Joanne Hathaway

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