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Getting the Focus of Customer Support Back on the Customer Where it Belongs

Customer Support Delivery and the Cloud

[fa icon="calendar"] Mar 14, 2013 10:37:56 AM / by Joanne Hathaway

cloud based customer serviceThe cloud is everywhere… It really is. What once may have been dismissed as a passing trend, abandoning installed instances for hosted ones; the cloud is now offering nearly every type of subscription software imaginable. It does make sense, there are tons of benefits to cloud based applications.

The shift to this form of service has revolutionized many businesses, and probably has even put some out of business. One thing that seems certain, as Robert Johnson notes in his post 5 Ways Cloud Has Revolutionized Customer Support Delivery on WIRED; customer support has changed radically over the last several years primarily due to both the shift in the delivery of software and the rise of the ability for customers to be heard.


TeamSupport is customer support software perfect for any sized B2B business in search of a collaborative help desk solution.

Topics: Business Practices, Hints and Tips, Helpdesk, customer experience management, customer self service, Better Customer Service, Features - Help Desk Software Solutions, customer support, Omnichannel Support, Integrated Customer Service, SaaS

Joanne Hathaway

Written by Joanne Hathaway

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